Careers

Tenant Services Coordinator
Full-Time | UnitiiPM | Edmonton, AB
Salary: $60,000–$65,000 per year + Benefits

Position Overview

UnitiiPM is seeking a highly organized, customer-focused Tenant Services Coordinator to support the day-to-day operations of our Property Management team.

As one of the primary points of contact for our residents, you will play an integral role in delivering exceptional customer service throughout the tenancy. Working closely with Property Managers, the Maintenance Department, vendors, contractors, and residents, you will coordinate maintenance requests, assist with leasing administration, process applications, prepare lease documentation, and provide administrative support across multiple residential communities.

The ideal candidate thrives in a fast-paced environment, enjoys helping people, has exceptional organizational skills, and takes pride in delivering outstanding service.

What You'll DoResident Services

• Serve as one of the primary points of contact for resident inquiries and service requests.
• Coordinate incoming maintenance requests and ensure they are assigned promptly.
• Schedule maintenance appointments with residents, contractors, and maintenance technicians.
• Communicate repair updates and timelines to residents.
• Follow up with residents to ensure work has been completed to a high standard.
• Assist residents with general tenancy inquiries and direct requests to the appropriate team members.
• Deliver exceptional customer service throughout every resident interaction.

Leasing & Administrative Support

• Assist with rental application processing.
• Prepare lease agreements, renewals, notices, and supporting documentation.
• Coordinate move-in and move-out documentation.
• Maintain accurate resident records within Yardi and company systems.
• Prepare reports and maintain operational documentation.
• Process invoices, purchase orders, and related administrative paperwork.
• Support Property Managers with daily administrative responsibilities.
• Assist with special projects and operational initiatives.

Maintenance Coordination

• Coordinate maintenance work orders with the Maintenance Department.
• Prioritize work orders based on urgency and company service standards.
• Coordinate appointments between residents, contractors, and maintenance staff.
• Monitor outstanding work orders and follow up to ensure timely completion.
• Maintain accurate maintenance records and service documentation.
• Assist with emergency maintenance coordination when required.

Vendor Coordination

• Coordinate contractor scheduling and property access.
• Build positive working relationships with vendors and service providers.
• Ensure vendors receive accurate work order information and access instructions.
• Assist with tracking purchase orders and maintenance-related documentation.

What You'll Bring

• Minimum two years of administrative, customer service, or operations coordination experience.
• Experience in property management, leasing, customer service, or maintenance coordination is considered a strong asset.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service skills with a professional and empathetic approach.
• Strong attention to detail and problem-solving abilities.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams).
• Experience with Yardi Voyager is considered a significant asset.

Compensation & Benefits

Salary: $60,000–$65,000 annually, based on experience and qualifications.

In addition, UnitiiPM offers:

• Comprehensive health and dental benefits
• RRSP matching program
• Paid vacation and personal days
• Ongoing training and professional development
• Opportunities for career growth within a rapidly expanding company
• A collaborative, supportive, and team-oriented work environment

Why Join UnitiiPM?

At UnitiiPM, we're committed to creating exceptional living experiences for our residents while supporting our team with the tools and opportunities they need to succeed. As one of Alberta's fastest-growing residential property management companies, you'll have the opportunity to make a meaningful impact while building a rewarding career in a supportive and collaborative environment.

If you're passionate about customer service, enjoy building relationships, and thrive in a dynamic environment where every day is different, we'd love to hear from you.

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Employee assistance program
• Flexible schedule
• On-site gym
• On-site parking
• Paid time off

Experience:

• Administrative or operations coordination: 2 years (required)
• Property management: 2 years (preferred)

Work Location: In person